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SHIPPING & RETURNS

​Shipping Policy

Shipping Policy for Tactile Child

Welcome to Tactile Child, your premier destination for sensory-friendly toys. We strive to ensure your shopping experience is seamless and enjoyable. Below are the details of our shipping policy:

1. Order Processing

  • Processing Time: Orders are processed within 1-2 business days after purchase.

  • Business Days: Our business days are Monday to Friday, excluding holidays.

2. Shipping Rates and Delivery

  • Shipping Rates: Shipping rates are calculated at checkout based on the weight of the order and the delivery location.

  • Delivery Time: Standard shipping within the contiguous United States typically takes 5-7 business days. Expedited shipping options are available for an additional cost.

  • International Shipping: We currently do not offer international shipping.

3. Shipping Carriers

  • We use a variety of shipping carriers, including USPS, UPS, and FedEx, to ensure the best possible delivery service.

4. Order Tracking

  • Once your order has been shipped, you will receive an email with tracking information. You can use this to track the status of your delivery.

5. Shipping Address

  • Please ensure your shipping address is correct and complete. Tactile Child is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

6. Delays and Issues

  • While we strive to meet all delivery times, Tactile Child is not responsible for delays caused by unforeseen circumstances, such as severe weather

Return and Exchange Policy

Return and Exchange Policy for The Tactile Child

At Tactile Child, customer satisfaction is our top priority. We understand that sometimes returns or exchanges are necessary. Below are the details of our return and exchange policy:

1. General Policy

  • Unopened Packages: We accept returns and exchanges on all unopened packages within 30 days of purchase. The item must be in its original packaging, unused, and in the same condition as received.

  • Opened Packages: Due to the nature of our products and for hygienic reasons, we do not accept returns or exchanges on any opened packages.

2. Return Process

  • Initiate Return: To initiate a return, please contact our customer service at [customer service email] with your order number and reason for return.

  • Return Authorization: Upon approval, you will receive a return authorization number and instructions on how to return your item(s).

  • Shipping Costs: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

3. Exchange Process

  • Exchange Requests: If you wish to exchange an item, please follow the same steps as initiating a return. Specify the item you wish to exchange and the desired replacement.

  • Availability: Exchanges are subject to product availability. If the desired item is not available, you will be offered a refund.

4. Refunds

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Non-Refundable Items: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, please contact us immediately at [info@thetactilechild.com] with your order number and a photo of the damage.

  • Resolution: We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.

For any questions or concerns regarding our shipping, return, and exchange policies, please contact our customer service team at [info@thetactilechild.com] or visit our website at www.thetactilechild.com.

Thank you for choosing Tactile Child for your sensory-friendly toy needs!

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